Frequently Asked Questions

I don’t have a password, how do I obtain one?
Your company or organization must be a subscriber to SpringFour to login. If you would like more information about subscribing to SpringFour, contact us at or visit our website at

I lost my password, how can I reset it?
Please contact your supervisor and ask for your password. Or contact us at

I’m receiving an error message when I try to login, what should I do?
Sorry you are having trouble. Please contact us at and describe the technical problem that you are experiencing. You can expect a reply within 24 hours.

How do I use SpringFour?
Here is a quick review of how to use the professional tool. Ask your supervisor for more information including when to use SpringFour.
SpringFour Instructions

Resource contact information is incorrect or missing, who do I notify?
Please submit your issue by hitting the “FEEDBACK” link aligned to the resource or send a summary of your issue to The issues will be corrected within 72 hours.

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